Waited an hour and 45 minutes for a large fish supper phoned after an hour to see what the hold up with the delivery was, told it was just leaving the shop I phoned again half an hour later as it still hadn’t arrived (we stay a ten minute drive from brig netherton) only to be told that there was other deliveries to make on the way it eventually arrived 1 hour and 45 minutes after order was placed, the food arrived looking like it had been thrown around it was freezing cold and soggy. I use the brig netherton regularly as it’s my son’s favourite and never had a bad meal unfortunately the wait and quality of food has put him off and we won’t be using them again. No apologies from either the driver or the brig regarding wait

I arrived at 19:40 when my order was due. The young girl I spoke to at the counter after I advised my order went to pasta station. The order was pulled, she spoke to the man who proceeded to pull out 2 pans and. begin cooking. As the girl came back k to the counter she said it would be there just now, I asked was she telling me it hadn’t even been started to which she stated no no it’s cooking. This was clearly a blatant lie. I watched my fox being cooked at speed. When my order was hurriedly packed she quietly said my name. As I took the food I said she should not have lied to me as if clearly just watched it being cooked. Another lady jumped in aggressively stating she had not lied, when I stated I had just watched and it was a blatant lie, once again aggressively stating she had not lied, to which the other woman jumped in stating she didn’t lie repeatedly. I stated if she hadn’t deliberately lied why when realising did she not update me that the lady who first jumped in state yes she should have. I then stated that we of course no that wasn’t true as I’d stood watching the whole thing. To which there was a chorus of it doesn’t matter. Absolutely appalled at the poor level of customer service. If you cannot manage on line orders (which should have an accurate collection time provided) then you should certainly at least concede the error and be apologetic. Making out the customer is stupid and cannot see what is going on right in front of them, lying to them then aggressively responding to being confronted with the facts is completely unacceptable. The food due to being cooked at high speed was piping hot in bits and cold in others. This is one of my daughter & I favourite takeaways. We automatically are charged a service charge. Surely this should not be to be treated with extreme rudeness and distain. In future we will take our business somewhere that appreciates our custom & has the professionalism to be honest when things go wrong. Negative star rating for customer service & middle rating for food as it was not to an appropriate standard due to your staff mishandling of orders. An awful experience all round.

Food tasted good delivery was only about 10 mins after the estimated time

I am deaf and although have speech, the staff generally understand my SSE ( sign supported English.) Some make the effort to sign thank you back to me. I feel valued as a customer. From ordering to collection, very things month and seamless. I wouldn’t go anywhere else . The good is excellent . ⭐️⭐️⭐️⭐️⭐️

The email confirming the order didn’t come through until this morning which wasn’t that helpful but it arrived in decent time & the food was as tasty as ever!

Waited 1 hour 40 mins but the food was excellent maybe just a blip on the delivery time

The food was top quality as usual and was delivered on time. I would give the brig five stars.

Lovely fresh food , the Pasta sets The Brig apart from the normal takeaway 👌

Didn't receive my meal !

Ordered on line collected dead on time no waiting

Food was 30 mins late for collection, and my order was wrong. I ordered pizza bread and got garlic slices. Pasta was tasteless.

The App doesn't seem to be working. That's twice I've ordered through the app and it's taken 30 minutes for the order to go through to the restaurant.

The kebab appeared to have been upside down on journey and all the salad was covered in sauce and inedible

Given that the website needs updating to not accept orders from areas you don’t deliver to, we were extremely pleased by the brig honouring the order and delivering the order regardless. Thank you

Found it expensive for what it was. Wouldn't go back

Always good food. Would definitely recommend.

Arrived piping hot. Perfect.

Best food Dunfermline but keep it up

Outstanding service and quality of food. Had a slight discrepancy with the delivery, however it was promptly rectified without hesitation. Brilliant! Thanks

Online menu was a little confusing - I thought I had to order a pitta to get one with my kebab so ended up with an extra I didn’t want.

Fast. Hot. Very tasty

Good, well cooked food, delivered hot and within a reasonable amount of time

The lamb and the chicken was tough and over-cooked.

Chips were not nice

Delicious food nice and hot when deliverd,didn't take long for it to arrive either.Fantastic .

Excellent as always. Delivery within 30 mins